Shipping Policy
Shipping Fee
Our shipping policy is designed to be simple, transparent, and customer-friendly, serving customers worldwide.
We offer free shipping to all countries and regions, depending on the order value displayed at checkout.
Processing Times
Orders are typically processed within 24 hours after the order is placed.
Once shipped, the tracking number will be updated within 48 hours.
Please note that orders are not processed or shipped on weekends or public holidays.
Any orders placed during weekends will be processed on the next business day (Monday).
Where Can I Find My Tracking Number?
Once your order has been shipped, you will receive an automatic email notification containing your tracking number.
If you do not receive the tracking email, or if the tracking number is not working, please don’t worry — just contact us and we’ll take care of it for you.
For further assistance, feel free to email us at service@soojer.com, and our support team will be happy to help.
Unexpected Delays
In some cases, delivery may take longer than the estimated shipping time. These delays are usually caused by international customs clearance or local logistics issues, which are beyond our control.
If your package is taking longer than expected to arrive, please contact us and we will actively assist you in resolving the issue.
Duties & Taxes
All orders are shipped on a DDP (Delivery Duty Paid) basis.
This means that all applicable import taxes and duties are included in the product price, and you will not be charged any additional fees upon delivery.